Privacy Policy

What is this about?

Telnado LLC (“Telnado”, “we”, “us”) runs a website and a platform that orchestrates institutional over-the-counter (OTC) escrow and settlement. We coordinate the deal. Regulated partners hold and move fiat and crypto.

Your privacy matters. Where it applies, we follow the EU General Data Protection Regulation (GDPR), Switzerland’s Federal Act on Data Protection (FADP), and the privacy laws of the United States, including New York, where Telnado LLC is established.

This policy explains what personal data we collect, why we use it, who we share it with, how long we keep it, and the choices you have. It covers the Telnado website and the platform (together, the “Services”).

Who is responsible for your data?

The controller of personal data described here is Telnado LLC, 42 West Street, Brooklyn, NY 11222, USA.

To ask a question or use a privacy right, email contact@telnado.com or write to that address and mark the envelope “Privacy”.

What personal data do we collect?

Depending on how you use Telnado, we may process:

• Account details you give when you sign in or request access, such as your name, email address, and authentication data held by our sign-in provider.
• Deal details you enter on the site, such as whether you are buying or selling, the asset, the amount, and the currency.
• Business and identity details needed to open or settle a deal, such as your role, company, KYC or KYB information, and sanctions-screening results.
• Settlement details you or your organization provide so a partner can hold or release assets, such as bank payment references or a wallet address.
• Communications you send us, including the content of your message and how to reach you.
• Technical data from a visit, such as IP address, browser and device type, operating system, and the date and time of access.

This data may relate to you or to people who act for your organization. We may add information from public sources, such as a company website or a sanctions list, to confirm who you are or to meet compliance duties.

If you send us a résumé or ask about a role, we also process the contact details and career information you include.

Why do we process your data?

We use personal data to:

• create and run your account
• take a deal request and coordinate settlement
• check identity, business standing, and sanctions status
• work with bank and custody partners who move the assets
• keep an audit record of approvals and settlement steps
• answer your questions and improve the Services
• keep the site secure and understand basic usage
• meet law, a court order, or a regulator’s request
• enforce our terms and protect Telnado, our partners, and other users

We do not sell personal data. We do not use it to train public advertising profiles.

What legal grounds do we rely on?

Where GDPR or the FADP requires a legal ground, we rely on:

• Contract. To open an account, take a deal, and carry out the settlement you or your organization asked for.
• Legal obligation. To meet duties such as anti-money-laundering checks, fraud prevention, accounting, and responses to authorities.
• Legitimate interests. To secure the platform, keep records, improve the Services, and manage our relationship with you, where those interests are not overridden by your rights.
• Consent. Where we ask for it, for example for an optional communication. You can withdraw consent at any time. That does not affect processing that already happened.

How do we collect personal data?

We collect it directly when you:

• browse the website or start a deal from the homepage
• create an account, sign in, or request access
• use the platform or correspond with us
• give us identity, business, or settlement details

We also receive it indirectly:

• from your organization, when it engages Telnado on your behalf
• from compliance, banking, or custody partners involved in a deal
• from public registers, sanctions lists, company sites, and other public sources used to verify a party

How do we protect personal data?

We use technical and organizational measures designed to protect personal data against unauthorized access, loss, and misuse. Access to deal and identity information is limited to people and partners who need it. High-value release steps on the platform are designed for dual control.

No internet transmission or storage system is perfectly secure. We cannot guarantee that data will never be intercepted.

Who do we share personal data with?

We share personal data only as needed for a deal, to run the Services, or to meet a legal duty. Recipients can include:

• the other party to a deal, to the extent the settlement requires it
• identity, KYC, KYB, and sanctions-screening providers
• banks and payment partners that hold or move fiat
• crypto custodians that hold or move digital assets
• our sign-in and account provider
• hosting, security, and other infrastructure providers
• professional advisers, auditors, and insurers
• regulators, courts, tax authorities, and law enforcement when the law requires it

Partners who process data for us are expected to protect it and to use it only on our instructions or under their own legal duties. Some partners, such as a bank, a custodian, or a screening firm, decide how they use data for their own regulatory obligations. Their own notices apply to that processing.

Where do we store and transfer data?

Telnado LLC is in the United States. We and our partners may process personal data in the United States and in other countries where a compliance, banking, custody, or technology provider operates, including Switzerland and the EU/EEA.

When GDPR requires a safeguard for a transfer out of the EEA, we use an approved mechanism, such as standard contractual clauses, unless the destination has an adequacy decision. Authorities in the destination country may still be able to access data, and enforcing your rights there can be harder than at home.

How long do we keep personal data?

We keep personal data only as long as we need it for the purpose we collected it for, and then we delete or de-identify it, unless a longer period is required.

• Account, deal, identity, and settlement records are kept for the life of the relationship and afterward for as long as anti-money-laundering, tax, accounting, audit, or contract duties require.
• Technical logs are kept for a shorter period needed for security and troubleshooting.
• If you send recruiting information, we keep it for that process and a short time afterward, unless you ask us to retain it or we must keep it.

What rights do you have?

Depending on where you live, you may have the right to access your personal data, correct it, delete it, restrict or object to certain processing, receive a portable copy, and withdraw consent. You can also complain to a data protection authority.

In Switzerland, that authority is the Federal Data Protection and Information Commissioner. In the EU or EEA, you may contact the authority in your country of residence, work, or the place of the issue. In the United States, email contact@telnado.com or write to the address above, and we will respond as required by the law that applies to you.

We may need to confirm who you are before we act on a request. We may also refuse or limit a request where the law allows it, for example when we must keep records for a legal duty.

Do we use cookies?

The site uses cookies and similar storage that are needed to sign you in, keep a session secure, and remember essential preferences. We do not use advertising cookies. Your browser lets you block cookies. If you block essential cookies, sign-in may not work.

Will this policy change?

We may update this policy when our Services or the law changes. If a change materially affects how we use your data, we will take reasonable steps to tell you, for example by a notice on the site or an email if we have one for you.